Can I Cancel Or Edit My Order?

Can I Cancel Or Edit My Order?

Please check your order carefully before completing checkout, as we may not be able to make changes once an order has been placed.

This is because we have a short processing window before orders are picked, packed, and prepared for collection by Royal Mail.

If you notice an error, please contact us as soon as possible at support@shoreusable.com with your order number and the subject line CANCEL, EDIT or AMEND, and we will do our best to make the change for you.

Please note that we process orders quickly throughout the day, so we cannot guarantee that changes or cancellations can be made before your order has been prepared.

Can I Change the Shipping Address On My Order?

Please double-check your delivery address at checkout, as we are unable to guarantee changes once an order has been placed.

We understand that errors can sometimes happen. If you notice an incorrect address, please contact us immediately at support@shoreusable.com with your order number and the subject line CHANGE ADDRESS, along with the correct address details.

We will always do our best to update this before your order is dispatched, but this cannot be guaranteed once processing has begun.

Can I Add Items To Or Combine My Order?

Once an order has been placed, we are unable to add additional items to it or combine it with another order.

This is because orders are sent quickly into our picking and packing process to ensure fast dispatch times.

If you would like to purchase additional items, these will need to be placed as a separate order.

If your original order has not yet been processed, please contact us as soon as possible at support@shoreusable.com with your order number and we will always do our best to help where possible, although changes cannot be guaranteed.