Returns & Exchanges
Need to return or exchange an item? Not a problem. We offer free UK returns.
Please contact us via support@shoreusable.com to arrange your free return.
Shipping
To request your free return, please pop an email across to support@shoreusable.com and, upon approval, a shipping label will be generated for you. A printer will be required for this.
Processing
We will process the refund/exchange within 10 working days of receiving your return.
All items are inspected upon receipt. In order to receive a full refund, all items must be returned to us unused and in the same condition you received them. We will send across an email to confirm once the refund/exchange has been approved and processed.
If the product is found used or in an unsuitable condition, we will be unable to process a refund for you and we will have to send it back to you using the default delivery address on your original order.
Please allow up to 3-5 business days for the refund to reach your account.