How Long Will It Take You To Respond To My Email?

We aim to respond to all emails within 24–48 hours during weekdays.

Our customer care team is available Monday to Friday and is closed over the weekend, so any emails sent during this time will be picked up when we reopen.

During busier periods, such as seasonal peaks or promotional launches, it may take us a little longer than usual to respond. Please rest assured that we will get back to you as soon as possible and all enquiries are responded to in the order they are received.

We really appreciate your patience and understanding while we work through your message. To help us respond as efficiently as possible, please avoid sending multiple emails about the same query, as this can slow down our response times.